Here for you.
For every little detail.

Please provide clear, high-resolution original photos. Design previews are usually ready within 24 hours. Please allow 1–3 days depending on the request.

Design and revisions are free before production. We revise the preview until you are happy. Production starts after you approve the final design.

Choose good light and a sharp view of the face. For a full-body design, keep ears, paws and tail in view. For a 3D figure, add front, side and back photos.

Check the photo, name, wording, shape and agreed dimensions before approving your final design.

Orders are shipped from China.

We serve the United States, the United Kingdom, Europe and other destinations supported by our carriers. Please confirm delivery availability for your address before paying.

Production is completed within one week after final design approval.

Shipping usually takes 7–30 days after dispatch, depending on the destination and delivery service. This is an estimate, separate from design and production time.

Shipping is added to your quote and confirmed before payment. Please confirm any import duties or taxes with us before paying.

Tracking information is provided after dispatch so you can follow your parcel.

If dispatch is delayed, we will contact you with a revised date and explain your cancellation and refund options under applicable law.

For an item made incorrectly, broken in transit or lost in delivery, contact us for a replacement at no extra charge.

Send your order details and, where available, photos of the item and its packaging so we can help.

Our replacement service does not limit any legal right to a refund, repair or another remedy that applies to your order.

Contact us as soon as you need to change or cancel a custom order. Personalised products may be excluded from change-of-mind returns where the law allows.

Personalised orders require a 50% deposit. We confirm when the deposit and the remaining balance are due, along with the cancellation terms, before you pay.

If you cancel after personalised production has begun, we may retain only a fair amount of the deposit for materials or production costs already incurred, where permitted by law.

These terms do not limit your legal rights for faulty goods, wrong items, damaged goods or missing deliveries.

Contact us on WhatsApp to confirm your design, product details and a quote including shipping. We will share payment details privately after you agree to the quote.

Payment is arranged privately after consultation. This website does not take payments. Saving a design draft does not place an order.

Photos selected in the website designer stay in your browser. Saving a draft does not send it to us.

To discuss your design, download your brief and attach it with your reference photos in WhatsApp or email. These services handle the messages and files you choose to send under their own privacy terms.